Contact Us

You may be able to find the information you are looking for below:

If you need help locating and/or ordering publications authored by the Government of Canada, please contact  Government of Canada Publications:

Mailing address: Publishing and Depository Services
Public Works and Government Services Canada
Ottawa ON K1A 0S5
Canada

Hours of operation:

Monday to Friday 8 a.m. to 5 p.m. ET
Fax / Toll free: 1 800 565-7757 (Canada & US)
Email: Publications@qc-cic-services-gc.ca

;

Otherwise, contact the Government of Canada using the means of communication that best suits your needs by selecting one of the following links:

  • Telephone
  • E-mail
  • Facsimile
  • By Mail

In order to respond to your inquiry sent via E-mail, Facsimile or mail, the Government of Canada will need to collect a limited amount of information (such as your email address). However, please note, this "Contact Us" service is intended for general inquiries only.

Please do not include sensitive personal information in the message, such as your Social Insurance Number, personal finance data and medical or work history. Due to the unprotected nature of the Internet, sensitive, personal inquiries cannot be answered through this service, and are best addressed in person, over the telephone or by ground mail.

The information you provide via E-mail, Facsimile or mail is collected and will be stored in the Personal Information Bank entitled Public Communications (PSU 914).  It may also be used for policy analysis, research and/or evaluation purposes and could be shared with Publications, if your request is for documentation. Your personal information is collected and administered under the authority of the Privacy Act and other applicable laws. You have the right to access your personal information.

Telephone

Information on Programs and Services

This is your primary access point to the Government of Canada. In addition to browsing our Web site - www.qc-cic-services-gc.ca/index.html - you can call us toll-free Monday to Friday, 8:00 a.m. to 8:00 p.m. Information officers can offer you services in English and in French.

Telephone: 1-800-O-Canada (1-800-622-6232)

TTY: 1-800-926-9105

Users from the United States can call us toll-free Monday to Friday, 8:00 a.m. to 8:00 p.m., Eastern Standard Time.

Help with the Navigation of the Canada Site

If you experience difficulties while browsing the Canada Site,  call the toll-free service line number below from any location within Canada or the United States. Information officers are available to help you, in English and in French, Monday to Friday, 8:00 a.m. to 8:00 p.m., Eastern Standard Time.

Telephone: 1-800-755-7047

TTY: 1-800-926-9105

Other international users can consult the nearest Canadian high commission for further details .

E-mail

You can submit your questions and/or comments directly to enquiry@qc-cic-services-gc.ca

Facsimile

If you fax your message to the Canada Site, you can expect a response within one Canadian business day. Long-distance charges will apply.

Fax: 613-941-1827

By Mail

Service Canada
Ottawa (Ontario) Canada
K1A 0J9
Att. Canada Site c/o Canada Enquiry Centre